Helpdesk and Ticket
Management Solution
The smart ticket management system that helps you to handle customer queries, service request, complaints and everything. Take control over your company's workload today
Satisfied customer are our strength
240+
Downloads
10+
Updates
150+
Professionals
350+
Trusted Clients
Managing your ticketing system
has never been this easy!
With our comprehensive Helpdesk & Ticket Management Solution, you'll never worry about being super responsive to every call, email or walk-in again. Our features include 24/7 customer support and live chat, as well as ticket templates and routing, escalation and history. Plus, if you'd rather do things the old-fashioned way, we offer an easy-to-use mobile app too!
Features
We can help you save time and money by optimizing processes to be more efficient.
- Email &SMS Integration
- Customizable workflows
- Ticket templates
- Ticket routing
- Ticket escalation
- Survey & Review
- Mobile app
Make sure nothing falls
through the cracks
Workflows make it easy for them to just keep working without ever having to bug you for additional information or clarifications about their assignment.
| Stay on top of every ticket | By using our Time Intelligence technology, see which tickets need your attention NOW and get in-depth details about previous tickets for review with our system. Forget email alerts, know as soon as something changes from your desk! |
| Endless updates to track issues |
Staying top-of-mind with customers should be effortless. Add more contact, fielding and project management options and you’re ready to scale your customer care service with our solution |
| Clear overview of all your tickets in one go |
What's been resolved? Who needs what? - All these questions answered at a single glance! Watch as requests accumulate over the weeks in multiple dashboard programs or on simple lists. You'll get proactive alerts every time tickets require immediate attention |